Curse

makosi · Aug 21, 2009, 10:25 PM // 22:25

I'm sick of this now. It's NOT my connection.

I vanquish 70%+ of an area then get error 7'd out without the option of reconnecting. Can someone at anet please tell me when I can start reliably playing again without wasting time and consumables?

clear · Aug 21, 2009, 10:28 PM // 22:28

Usually run in the 200+ ping range. Midwest in the USA and get disconnected from time to time along with spikes to the 1000+ range been like this for about 2-3 months.

rb.widow · Aug 21, 2009, 10:48 PM // 22:48

Its getting to the point im not going to log into guild wars no more, Anet need to pull there finger out and sort this, trying to GvG tonight, 5 members got err 7 came back went again then got 60k pings followed up err 7, this has been on going now for 3+ weeks,

If this is Anets way of making people want to jump to GW2 its not working, if they dont sort this, i wont be bothering with GW2 either as i cant see anything improving.

Come on ANET get it sorted, acknowledge the issue at hand then fix it.

wilebill · Aug 22, 2009, 01:11 AM // 01:11

Today has been especially bad here in Columbus, Ohio. Massive lag spikes and plenty of disconnects. So many I could not play. I was in the Asuran zones when most of it happened. But I did not check the rest of the game.

Not my connection or ISP. I fired up WoW, got on my Hunter and spent about an hour questing and rambling around conducting great massacres of the wildlife in Borean Tundra. Not a hint of lag, solid fps, 100 ms or so average. Flawless performance.

Maybe ANet is doing some server work, or maybe their ISP has problems.

Catchphrase · Aug 22, 2009, 03:51 AM // 03:51

Quote:

Originally Posted by Barrage

I have had no MAJOR lag, but rubberbanding a plenty. My friends are suffering the massive lag-hammer though.

Heh. Same here. Though occasionally I get a 1k ping at times when I'm not rubberbanding.

rb.widow · Aug 22, 2009, 10:23 AM // 10:23

So i contacted support last night to ask them about this issue, they asked me to run a game advisory tool they use, send them the results,

There answer to me was

Your GFX drivers are out of date.

So this to me clearly shows that support either have

1 no clue whats going on, or what a Ping is
2 know exactly whats wrong, but just look for any excuse.

Faure · Aug 22, 2009, 10:33 AM // 10:33

Had it during HA last night. Very annoying

. No indication of lag (green ping) and then all of sudden you just freeze for 3 seconds...

Qwazy · Aug 22, 2009, 10:54 AM // 10:54

I too contacted support.

the first email i sent i decided to attach the results from the "test my pc" link on the login screen.

it appears they ignored this as they asked me to download the game advisor tool as well and send them those results which appear to be the same thing anyway....

then they told me to disable services and stuff and restart and try again....

I was also told that as i stated in my first email "ping spiking up to 40k+ before another disconnect" ....
"If your connection's latency was actually that high you would never connect to the game servers at all, much less be able to play for a bit before noticing lag and being forcibly disconnected."
yes im pretty sure i was in game when i noticed what my ping said....
/sigh

rb.widow · Aug 22, 2009, 11:15 AM // 11:15

I have several screen shots of the game showing the ping indicator at 50k+ so they will be getting sent them today, maybe just maybe that will let them see the issue at hand, in failing that, im just going to give up on GW completely.

upier · Aug 22, 2009, 11:20 AM // 11:20

A Gate To Far.
I crashed two times (I started the mission two times!) when entering level2.
No reconnects.

I also wasn't able to log onto my rit after today's crash, but had no issues logging onto my mesmer who was sitting in my GH.

Burton2000 · Aug 22, 2009, 12:38 PM // 12:38

Maybe if we play hell with support they will take notice and do something.

a-kyle · Aug 22, 2009, 08:45 PM // 20:45

Quote:

Originally Posted by Yol

I hypothesise it's something to do with an upcoming update....last time I had lag and dc's this much was just before the first quarterly update (the one with the menagerie, etc).

there would have been alot of hype and even some information as to this "big update" and there haasnt been a word

Faure · Aug 22, 2009, 09:24 PM // 21:24

Had a ping of 58k today. Missed on taking a screen of it

. I didn't dc luckely, was far in a explorable, close to my destination.

rb.widow · Aug 22, 2009, 10:13 PM // 22:13

Here's my day with Anet support, firstly i contacted them

There 1st response was

Download the game advisory tool, so i did this, and sent them the file they requested.

**********

There 2nd response was

You have an outdated graphics driver, update this driver and problem be solved,

I replied to them stating, i did not contact support with a GFX issue, i reported a network lag issue. I also sent them 3 screen shots with the pings over 50,000

**********

So there 3rd response to me was asking me the following see below

-How do you connect to the Internet?

-Do you use DSL, cable, dial-up, satellite, or another connection method?

-Do you use any routers, hubs, or switches? If so, could you tell us the make and model of that equipment?

-Who is your Internet service provider?

-Are you on a home, campus, business, or military network?

-Are you using a firewall application? If so, which one?

-Do you use any Internet Security Applications (ISA) such as CYBERsitter, "Net-Nanny," ZoneAlarm®, McAfee® or Norton™?

So i filled all the above in,

*************

There 4th response was *see below*

To do this, please perform the following:

1. Locate and remove the Ethernet cable that is plugged into the back of your router from the modem. This cable may be connected to a port marked as a "WAN" port.

2. Replace the Ethernet cable currently plugged into your system with the cable you removed from the router.

3. Confirm that your Internet connection is working properly by visiting a few websites. If you cannot browse to a website, please reboot your modem by unplugging the power cable to it and plugging it back in.

4. Reboot your computer, and try the game again.

I replied to them stating that i was on a dedicated 8Mb line and my modem/router was the only way i connect as its an always on internet connection.

************

There 5th response

I am escalating your ticket for further assistance

I then got this pretty much 10 minutes later.

The servers are currently operating quite smoothly. There is a free trial program called PingPlotter Standard which may be of some use to us in determining the health of your active Internet connection. We ask that if you are using a router, hub, or switch, to first disconnect this device and connect directly to your modem before running this utility. You may have to reboot your modem and/or computer to reestablish your Internet connection.

I did not respond to them after this, its pretty clear its 1 big text book, i told them several times that this was not a local issue and than many 1000's of people are complaining, everyone in my alliance is having issues and they are all over the world.

Karate Jesus · Aug 22, 2009, 11:33 PM // 23:33

Quote:

Originally Posted by rb.widow

The servers are currently operating quite smoothly. There is a free trial program called PingPlotter Standard which may be of some use to us in determining the health of your active Internet connection. We ask that if you are using a router, hub, or switch, to first disconnect this device and connect directly to your modem before running this utility. You may have to reboot your modem and/or computer to reestablish your Internet connection.

Lol, I use PingPlotter and last night I had RIDICULOUS lag. It was so bad, I finally just gave up playing. I checked PingPlotter....basically verified that it wasn't on my end

I know we've fought and fought to get an answer on the most recent lag issues, but we're not going to (at least, I would sincerely doubt it). I just hope all this recent server maintenance will actually do something.

Stop The Storm · Aug 22, 2009, 11:53 PM // 23:53

you know whats really pissing me off? it aint the lag, its the TOTAL "it aint us" attitude from anet regarding this situation.

my ping has been awesome in guildwars for 4 years solid, never have lag, occasional rubberband, but these last few months its been absolutely appauling.

ill be in underworld with my friends with my 60-100 ping, then just freeze, on the spot, for like 20 seconds, then BAM, 40-50k last ping. ill be on vent too talking to people and they will have the exact same spike at the exact same time for the exact duration.

Now, this is NOT coincidence. Anet, sort your friggin servers out please, release a statement to say youre looking into it because ATM, its an absolute joke.

Oh, and i contacted support, and although they are pleasant enough, they are a bunch of monkeys who have NO CLUE what the problem is, or even how to fix it.

What would a graphics card driver that was out of date by a few months, windowblinds running in the background or having 10 items on startup of windows have ANYTHING to do with my ping and lag issues.

please, sort it out.

rb.widow · Aug 23, 2009, 12:38 PM // 12:38

Whats funny is, that, on at least 3 responses i sent to them i said, if it was my hardware or ISP, how are all members of my guild/alliance and 1000's of others complaining ingame and on fansites about the lag spikes being affected to.

They just go threw every text book answer until you get pissed off and dont bother contacting them again.

Zebideedee · Aug 23, 2009, 02:27 PM // 14:27

Really bad lately, been getting 20 second lagspikes, half my guild get them too! It's almost funny, right after one alliance chat is filled with "Woow, massive lagspike!" etc. etc.

GoreTor · Aug 23, 2009, 02:51 PM // 14:51

Quote:

Originally Posted by rb.widow

The servers are currently operating quite smoothly.

yeah, right. RA 9th match.

makosi · Aug 23, 2009, 06:30 PM // 18:30

Still waiting on a fix.

80% in to my vanquish I disconnected and it wouldn't let me back in. Funny how it takes me back to the log-in screen and I can sign back in immediately, but it can't just let me back in to my explorable.

It's happening too often. Cutbacks, anyone?